I have phantom emails

Question

I have phantom emails

AS you can see from the pictures below, I have phantom emails in just one of my email accounts that started when I updated to 9.3.5. I would go to the email and it showed 1 email unread, but there was no email. Now it's showing 3 emails unread and there are no emails. I have tried everything to get rid of this but it's not working. Can anyone give some insight to what is going on? I signed into my account where my email is and there is no email there. I deleted the junk and trash and cleared everything uo but it doesn't do a thing within the Mail app on my iPad. Any help would greatly be appreciated. It is showing 3 unread but as you can see, there's nothing there.

iPad Mini, iOS 9.3.1, iPad Mini 4

Posted on Sep 9, 2016 2:57 AM

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Answer 1

Sep 9, 2016 4:09 AM in response to aggressivility

You might try deleting and re-adding the email account. Force quitting the Mail app might also help.

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Answer 2

Sep 12, 2016 7:22 AM in response to Diana.McCall

Thank you for your help. Yes I thought of that, and while that is a workaround, I was hoping Apple might be aware of the issue and will be coming out with a fix? I will delete my email and see if that helps. I hope this isn't a new issue that users will have to fix on their own this way. Not cool that I have to delete my email account and add it again.

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Answer 3

Sep 12, 2016 7:43 AM in response to aggressivility

DyreLogan wrote:

Not cool that I have to delete my email account and add it again.

It's the standard first trouble shooting step with email. It should take you less than three minutes (probably a lot less).

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Answer 4

Sep 12, 2016 4:10 PM in response to IdrisSeabright

Thanks.

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Answer 5

MoTrees

Level 1

4 points

Sep 19, 2016 10:48 AM in response to aggressivility

I was having this issue as well and it was driving me CRAZY. Tried everything (avoiding having to delete account and re-add). Nothing else worked. Eventually I gave in and deleted the account and re-added it and long behold it was the only thing that worked! Luckily it wasn't a tedious as I expected.

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Answer 6

Sep 19, 2016 4:02 PM in response to MoTrees

I no longer have the phantom emails issue. What worked for me? Updating to iOS 10. The phantom emails disappeared after I updated. So, not user related.

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